We may collect your phone number to send SMS communications for the following purposes:

• Appointment reminders or notifications.
• Updates about your service requests.
• Marketing messages with information about specials or offers.

SMS Terms & Conditions

• Your mobile information will not be shared with third parties or affiliates for marketing purposes.
• Information may be shared with subcontractors solely to support services, such as customer service.
• SMS originator opt-in data and consent will not be shared with any third parties.
• We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Opt-out Instructions:

• To stop receiving SMS messages, reply with “STOP” at any time. You will receive a confirmation of your unsubscribe request, after which no further messages will be sent.
• To resume SMS services, re-enroll as you did initially.

Help or Assistance:

• If you experience issues, reply with “HELP” or contact us at info@proswaynj.com.

Message Rates and Delivery:

• Standard message and data rates may apply.
• You may receive up to 3 messages per week unless you have an upcoming appointment, in which case reminders may increase. For questions about your messaging or data plan, please contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy.

How do we protect visitor information?

• Our website is scanned regularly for security vulnerabilities to ensure a safe experience.
• We use regular malware scanning.
• We do not use an SSL certificate since we only provide articles and information. We do not request personal or sensitive information such as credit card numbers or social security numbers.

Do we use cookies?

Yes, we use cookies. Cookies are small files that a website transfers to your device through your browser (if you allow) to recognize your browser and retain certain information.

We use cookies to:

• Understand and save user preferences for future visits.
• Track advertisements.
• Compile data about site traffic and interactions to improve site features and tools.

We may use trusted third-party services to track this information on our behalf.

Cookie Settings:

You can modify your browser settings to:

• Warn you when a cookie is sent.
• Disable all cookies.

Note: Disabling cookies may limit some functionality on the website but will not affect basic user experience or ability to access services.

Third-Party Disclosure

We do not sell, trade, or transfer your personally identifiable information to outside parties.

Third-Party Links

We do not include or offer third-party products or services on our website.

Google Advertising

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies (such as the DART cookie) to serve ads based on user activity. Users can opt out of the DART cookie by visiting Google’s ad and content network privacy policy.

We have implemented the following:

• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors (like Google), use first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick cookies) to gather data on user interactions with ad impressions and other functions.

Opting Out:

Users can manage ad preferences through the Google Ad Settings page. Alternatively, visit the Network Advertising Initiative opt-out page or use the Google Analytics Opt-Out Browser Add-on.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA requirements as follows:

• Users can visit our site anonymously.
• Our Privacy Policy is accessible via a link on our homepage or the first significant page after entering the website.
• The link includes the word “Privacy” and is easy to find.
• Users will be notified of privacy policy changes on the Privacy Policy Page.
• Users can modify their personal information by:
  • Emailing us
  • Calling us
  • Logging into their account
  • Chatting with us

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not plant cookies or use advertising when a DNT browser mechanism is in place.

Third-Party Behavioral Tracking

We allow third-party behavioral tracking on our site.

Children Online Privacy Protection Act (COPPA)

We do not market to children under 13.

Fair Information Practices

In the event of a data breach, we will notify users via:

• Email within 7 business days.
• Phone call within 7 business days.
• On-site notification within 7 business days.

We adhere to the individual redress principle, which gives individuals the right to take legal action against data collectors or processors for non-compliance.

CAN-SPAM Act

We collect your email address to:

• Send information, respond to inquiries, and fulfill other requests.
• Process orders and provide updates.
• Send additional product or service-related information.
• Market to our mailing list or send follow-up emails after transactions.

To comply with CAN-SPAM, we agree to the following:

• Avoid false or misleading email subjects/addresses.
• Identify the message as an advertisement, where applicable.
• Include the physical address of our business.
• Honor opt-out/unsubscribe requests promptly.
• Allow users to unsubscribe via a link at the bottom of each email.

Unsubscribe Instructions:

If you no longer wish to receive emails, you can:

• Follow the instructions at the bottom of our emails.
• Contact us at info@proswaynj.com, and we will promptly remove you from all correspondence.

Contacting Us

If you have questions regarding this privacy policy, contact us using the details below:

ProsWay Plumbing and HVAC
140 Littleton Rd, Suite: 310C
Parsippany, NJ 07054
Email: info@proswaynj.com
Phone: (862) 217-4767

Last Updated: 2024-12-15